Things My Customer Said Today - Alex Reed & Jay Manouchehri - The Revenue Maze - Episode # 015
Today’s episode features two special guests. Alex Reed is the Co-Founder & President of Fluence Analytics. He’s also a mentor to local entrepreneurs and very active in the New Orleans, Houston and Portland communities. Jay Manouchehri is the CEO and Board Director at Fluence Analytics. Jay has more than three decades of global experience in technology commercialization. Together, they sit down and join host Valerie Cobb to talk about ways growing companies can increase their revenue.
One way to get out of the revenue maze is to listen to your customers. If you get them talking and actually listen to them, they will tell you exactly what they need.
Don’t feel like you need to sell all the bells and whistles. If you listen to a customer and work collaboratively then the sale will come back to you.
You want to make the lives of your customers easier, so you need to find the right client so they can work with you.
There is a balance between having the sales person come in with all different requests or focusing too much on your product market fit and ignoring your customers.
Collaborating with other parts of the team allows you to figure out what works best and how to improve your company.
Part of being strategic allows you to narrow down the things that won’t work so you can focus your energy on things that will work.
With two people working together on something, you get two ways to analyze the problem and find a solution.
Quote of the Show:
1:26 “One of the best things I would say is to listen to your customers. Because if you get them comfortable, you get them talking and you actually listen, they're gonna tell you exactly what they need from you.”